Frequently Asked Questions
About Us
What makes us stand out?
In addition to providing an incredible, modern, and visually appealing photo booth to enhance your event, we hold ourselves to the highest standards and ensure to provide excellent service at all times.
Do you do same-sex weddings?
Yes! We would love to be a part of your wedding day, no matter how you define your relationship or how you identify yourself. We’re all here for love, because love is love!
Are you insured?
Yes, Oz Photo Booths is covered for Public Liability Insurance up to $20M and can provide a certificate of currency upon request.
Booking & Payment
How do I book you?
How far in advance should I book?
We suggest making your reservation as soon as possible to prevent disappointment. Bookings for the upcoming year are already coming in.
Do I need to pay a deposit? What are the terms of payment and methods that are accepted?
Yes, a deposit of $100.00 is payable to secure your booking. The full payment is due 7 days prior to your event. Payment can be made via direct transfer, debit or credit card via paypal or stripe.
What are your payment options?
What are the next steps after we put down the deposit?
We apply the highest standards of professionalism and respect to each and every one of our clients. A corporate job does not cost more than a standard hire if your needs fit within our standard hire offerings. If you require a unique requirements we are more than happy to provide a quote and deliver exactly what you want for your next corporate photo booth hire.
What is your cancellation policy?
A non-refundable deposit of $100 is payable upon booking. The balance of the booking cost is payable at least 7 days before the client’s event. If the balance of the booking costs is not received at least 7 days before the event date, the booking can be cancelled, the deposit will be forfeited and Oz Photo Booths can book another event. If you notify us of the cancellation a month before the event date, we can refund the $100 deposit.
Pricing & Packages
What happens if we want to extend the photo booth rental?
Let our on-site staff know before the end of the original schedule so we can arrange the terms for the extension. This will be billed at $100 per hour for the Trendy Booth, Retro Booth, Glam Booth and $200 per hour for Mirror Booth. Each additional hour payable upfront in cash only at the time of agreement to the extension of time. Agreement must be in agreeing by all parties including us & the venue. We are not required to stay beyond the original booking time but will take each occasion on a one on one basis. We will normally decline the offer to stay longer if your event is getting out of hand or guests are getting too intoxicated.
Are we required to provide a meal for your staff?
It’s not necessary! But if you can provide a meal for one attendant, that would be great.
On the Day: Setup & Logistics
How early do you need to set-up? Is that included in my rental time?
In order to set up and make sure everything is operating correctly, we try to come at least an hour and a half before your rental time starts. This way, no time is lost during your rental period. For instance, we will arrive at 4 p.m. for your five-hour package, which starts at 5:30 p.m. and ends at 10:30 p.m. Having said that, please let us know if the set-up time will coincide with any major activities that would cause a disruption. An example of a major activity is your ceremony which might begin at 4pm but the reception starts at 6pm. We will arrive at the location as early as 2:30 p.m. to set up, calibrate our camera, and adjust lighting if your ceremony starts at 4 p.m. The booking hour will start at 6 p.m. following your ceremony.
Does someone stay with the booth?
Yes, each photo booth hire comes with an attendant to make sure that you and your guests make the most out of your event. The attendant will show guests how to use all of the photo booth features so that you get the most out of your photo booth hire experience. Suppose you choose to book a photo booth package without an attendant. In that case, our operations team will remotely monitor your photo booth throughout the event to ensure everything is running smoothly. We will also have a team member near your venue on standby in case of emergencies.
Are we required to provide a meal for your staff?
It’s not necessary! But if you can provide a meal for one attendant, that would be great.
How much space does a photo booth need?
We can work with at least 2.4metre x 2.4 metre space. 360 booth needs to be at least 3m x 3m space.
Can I get a photo booth at an outdoor event?
Yes, there is no additional charge for outdoor use as long as the weather suits and we have access to power. The photo booth MUST have coverings on at least two sides and an overhead cover if it is to be set up outside. Direct sunlight cannot be present in a photo booth. Rain must be kept off of it.
Can you get a photo booth upstairs?
Yes, majority of our photo booths are designed to be portable except for the Mirror Booth. Please let us know if your venue has stairs without lift so we can make plans.
Does the photo booth require power?
Yes, we will require a standard power source ideally within five metres of the photo booth.
When do you pack down the equipment?
At the end of your contracted hire time, our team is committed to ensuring a smooth and efficient pack down process. To facilitate a hassle- free experience, please announce a “last call” for the photo booth approximately 10 minutes before we begin dismantling the setup. We understand the importance of maintaining a respectful presence during this process, as the event may still be in progress. Our team will work discreetly and efficiently.
How the Booth Work
How does it work?
It’s very easy: just take a stance in front of our booth, dress up with whatever you like that is available, and strike a pose! There will be multiple shots, with you having the option to change positions between each shot. After completing the process, your picture will be instantly available to you in a few seconds.
How many people can fit in a photo booth?
Depends on the type of photo booth you hire and photo orientation that you choose, It may fit up to 15 people in one session.
Do you provide props?
We have a wide range of props that can be used for any occasion. However, some of our packages don’t include props. Please contact us for more details.
Can I supply my own props?
Yes! You’re more than welcome to hand over your props on the day of your event. We also do custom props for an added fee: either we come up with the design or have your design printed by us.
Is a backdrop included in my package?
Yes. Every package includes a backdrop. You can select a backdrop from our collection. Please visit our Backdrops page to see what we have on offer. We also offer flower walls and greenery walls for extra fee.
Prints & Guest Book
Do you provide prints?
We strongly believe in prints! All our packages will come with prints either in a photo booth strip style (2×6”), a standard photo layout (4×6 or 6×4”) or a polaroid size (3×4″) paper.
What do you mean by unlimited printing?
When we state that we offer unlimited printing, we mean that you are free to use our photo booths for as many sessions as you like and that there is no cap on the quantity of paper that may be used for printing over the course of your event hire. During the time you hired our photo booth, you and your guests are free to take as many pictures as you like. For further pictures, guests can always queue up again. The maximum prints per session will depend on the number of people in a photo.
What printer are you using?
We use high quality dye sublimation printer that is why the image is protected against UV light, fingerprints, and even water. There is no smudging, running, or blotching because your prints are dry and ready to touch as soon as they leave the printer.
What is a guest book?
A guest book is similar to a photo album wherein your guests can stick their photos in and write their messages for you. For an extra fee, Oz Photo Booths provides a guest book add-on. Please note that some of our package already includes a guest book. Guest book comes with pens and glue.
Can I provide my own guest book?
You can, of course.
Photos & Online Gallery
Will you give me a copy of all the digital photos?
Yes, of course! Each event receives an online photo gallery where guests can view, share and download the strip/postcard designs as well as the individual images.
How long does it take before the photos are uploaded in the online gallery?
Give us up to 3 days and will send you the link and access code to your event gallery album via email.
Will the online gallery be available forever?
Unfortunately, no but you have a year to download your event album. Once the gallery time has expired, it automatically is removed, so please be sure to save your photos since we will not be able to retrieve these photos once they are removed from the gallery.
Will my album in the event gallery be private?
Yes. You will receive an email after the event with the link and access code to your event gallery album. You can then share this access code with your guests at your discretion. We may upload some of your stand-out photos to display our services, though we will happily take them down on request.